Outlook Keeps Asking for Your Password? Here’s How To Fix

Password protection is essential to keep our data safe, but this security feature can also get on our nerves when it gets in the way of our work. Many Outlook users are familiar with this situation.

A common problem is that Outlook keeps asking for password credentials. In some cases, the dialog box appears every time users open the program; in others, the prompt randomly interrupts the user. Try the solutions below before creating a new account or migrating to a completely different platform.

Outlook keeps asking for your password on a Windows 11 PC

An Outlook program that constantly asks for your password on Windows 11 can happen for many reasons. A faulty internet connection and incorrect login details are just two of them. If you’re sure you entered your password correctly, but the dialog just won’t go away, consider these solutions.

Determination via the register

In some versions of Outlook, a system error can cause authentication problems. This issue is related to the program that tries to connect to Microsoft 365 even if you are not a user. Fortunately, modifying your registry can usually fix this problem. Before making any changes, it may be a good idea to backup your registry in case something goes wrong in the process. Here are the steps:

  1. Search for “Registry Editor” in your Windows taskbar.
  2. Open the app.
  3. Navigate to HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0OutlookAutoDiscover.
    Note: If you can’t find the “AutoDiscover” key, right click on “Outlook” in the above path, select “New” then “Key” and name it “AutoDiscover”.
  4. In the “AutoDiscover” key, right-click anywhere and select “DWORD (32-bit) Value” under “New”.
  5. Name the key “ExcludeExplicitO365Endpoint”.
  6. Type “1” in the value field.
  7. Close the window and restart your computer.

Reset Credentials

If Outlook keeps asking for password entry even though it remembers your credentials, you may be dealing with outdated credentials. For example, you changed your password using another device. If so, you should delete your old cached password to avoid confusion. Here’s how to reset your credentials on Windows 11.

  1. Click the Search icon in your taskbar and search for ‘Control Panel’.
  2. Open “Credential Manager” and select “Windows Credentials”.
  3. In the “Common Credentials” section, locate the e-mail account that is causing problems.
  4. Expand the section and click “Delete.”
  5. Confirm your decision and close the Control Panel.

Outlook will ask for your credentials the next time you open it. Make sure you enter the correct information, and the popup should no longer appear.

Edit settings

A few options in your Outlook account settings can also result in repeated login prompts. Check the settings below.

  1. Start Outlook and go to your account settings from “File”.
  2. Select your account and click on ‘Change’.
  3. Enable “Remember password” in the new window.
  4. Select “More settings…” and uncheck “Always ask for credentials” under “Security”.
  5. Save the changes and close the window.

Outlook keeps asking for password on a Windows 10 PC

Are you facing the situation in Windows 10 where Outlook asks for password credentials every time you open the app? Does the prompt keep appearing even though you entered your details correctly? It is often difficult to determine what is causing the password problems because the program does not tell you directly. Let’s take a look at some common solutions for Windows 10.

The Registry Fix

Outlook users without a Microsoft 365 account sometimes run into authentication issues. The surest way to fix this is to modify your registry. If you’re not good at this, you may want to back up your registry before making any changes. Once you are done, follow the steps below.

  1. Open your Registry Editor from your taskbar. Provide administrator access if necessary.
  2. In the Registry Editor, navigate to this location: HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0OutlookAutoDiscover.
  3. Right click on the right side of the window.
  4. Select ‘New’ and then ‘DWORD (32-bit) Value’.
  5. Name the key “ExcludeExplicitO365Endpoint” and make sure the value is “1” in the correct field.
  6. Close the registry and restart your PC.

Tip: If you can’t find the “AutoDiscover” key in the above path, create one. Right click on “Outlook” and select “New” then “Key” and name it “AutoDiscover”.

Delete your login details

If you are not sure if the app has saved the correct credentials, the best way is to remove it completely. Follow these steps on Windows 10.

  1. Look for “Control Panel” in your taskbar.
  2. Open your “Credential Manager” and choose “Windows Credentials”.
  3. Find your email account in the “General Credentials” section.
  4. Click the arrow button to expand the section.
  5. Select “Delete” to remove the credentials.

Although you will be prompted to enter your password the next time you open Outlook, rest assured that the program will save the correct credentials this time.

Adjust your settings

Sometimes the popup is not related to an error, but to your preferences within the app. Check the following settings to make sure this is not the case.

  1. Open Outlook, click ‘File’ and then ‘Account Settings’.
  2. Select your account and find the “Change” option.
  3. Make sure “Remember password” is enabled.
  4. Click on “More settings…”
  5. In the “Security” section, turn off “Always ask for credentials.”
  6. Save the changes and exit the settings.

Outlook keeps asking for password in Office 365

Are you a Microsoft 365 user? Many people experience login issues after migrating to this platform. You may need to force the program to use modern authentication by editing your registry. Here are the steps:

  1. Open your registry by searching for “Registry Editor” using your taskbar.
  2. Navigate to the following location: HKCUSoftwareMicrosoftExchange.
  3. Right-click in the key and create a new DWORD value.
  4. Name it “AlwaysUseMSOAuthForAutoDiscover” and set the value to 1.

Next, make sure that modern authentication is enabled in your Microsoft 365 admin center.

  1. Go to your Microsoft 365 admin center.
  2. Open your Settings and then ‘Org Settings’.
  3. Find “Modern Authentication” and make sure to enable it.

Outlook keeps asking for Mac password

Outlook login issues can also crop up while using a Mac. If you changed your credentials outside of Outlook, the old credentials are likely still stored on the device, which can cause login issues. Fortunately, deleting cached data usually stops the annoying popup.

  1. Open Finder on your Mac and search for “Utilities.”
  2. Select “Keychain Access”.
  3. Search for “Exchange” and remove all entries related to your account.
  4. Then search for “adal” and delete files with “MicrosoftOffice” in them.
  5. Finally, type “office” and delete files named “Microsoft Office Identities Cache 2” and “Microsoft Office Identities Settings 2”.
  6. Exit the window and restart Outlook.

Outlook keeps asking for password on iPhone

Is your problem Outlook keeps asking for password credentials on your iPhone? Sometimes a simple reboot fixes these kinds of bugs. But if that didn’t work and your software is up to date, try the solutions below.

Re-enter your password

Is there a possibility that the app is storing an incorrect password? Try entering your password again to see if this solves the problem.

  1. Open your Settings app and find “Mail.”
  2. Tap “Accounts” and select “Outlook.”
  3. Find the “Re-enter password” option.
  4. Enter the correct password and your app will no longer require your credentials.

Delete your account

If the above solution doesn’t work, deleting and reinstalling your account in the app is another simple solution that can fix bugs.

  1. Go to your Outlook account settings by following the steps above.
  2. Scroll down to find ‘Delete Account’.
  3. Go back to the “Accounts” menu and tap “Add Account”.
  4. Select the type of account you want to add and enter your details.

Outlook keeps asking for password on Android device

Outlook login problems on Android are often related to network issues but can also be traced to bugs. You can try to fix the problem by clearing your cache and adding your account.

Clear the cache

When an app isn’t working properly, clearing its cache should be one of the first items on your to-do list. Follow these steps on Android.

  1. Go to your settings and find ‘Apps’.
  2. Find Outlook in your app list.
  3. Select “Storage & Cache” and clear all data and cache to remove all outdated credentials from your app.

Add your account again

Sometimes the solution is to delete and re-add your account.

  1. Open Outlook on your Android and tap your profile icon.
  2. Locate the gear button at the bottom.
  3. Select the account you want to delete and click on the “Delete” option.

After you delete your account, you can add it again.

  1. In Outlook settings, tap ‘Add Account’ and then ‘Add Email Account’.
  2. Fill in your details and set up your account as usual.

This eliminates transient errors that may have caused login issues before.

Stop the popup

It can be challenging to determine why Outlook keeps asking for password credentials, but the above solutions cover the most common causes. Follow the instructions for your device and you can prevent incessant password popups from hindering your work.

Which of these solutions helped you? Have you found another solution that other users might find useful? Let us know in the comments below.

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