Instagram Stories Aren’t loading, and the Circle is Spinning – What To Do [December 2021]

Instagram Stories are a real hit. They are bite-sized insights into the lives of different people around the world and are easily accessible, easy to digest and there are millions of them. All this information, and when it doesn’t load, it’s incredibly frustrating. Stories are the best thing that’s happened to Instagram in a long time, and you can’t access them?!

The spinning circle is the loading screen. When Instagram or your phone is working properly, you should never see that screen for less than a second. Occasionally, Stories may take a while to load, in which case you’ll see the circle longer.

Instagram stories

Instagram stories are one of the most well-received. Essentially, they are little bits of social media that you can look at for a few minutes and then move on. Every once in a while a story stays with you emotionally, but after 24 hours it’s gone and you move on to the next one. Stories let us enjoy Snapshots of people’s lives and then quickly move on to the next.

What to do if Instagram Stories won’t load

Usually Instagram Stories load immediately. You select it in the bar at the top of the app and it loads. No drama and no waiting. There can be occasional delays during peak times, either on the Instagram side or your network side, but thankfully this is rare. When this happens, you need to do some troubleshooting and implement solutions to get back up and running.

Let’s see what you can do to improve your Instagram Stories.

Check your network

One of the most common causes of problems with Instagram Stories is a poor internet connection. This could be due to weak Wi-Fi signal, something going on with your device or network area. Let’s see if we can narrow this down to the root cause.

First, quit Instagram and open another application on your phone. Whether it’s Facebook, YouTube, or any other app, try playing a video or scrolling through your news feed. If you’re having trouble loading content, the problem is probably with your device and not just Instagram. Checking other applications is the fastest way to check for internet connection problems.

Then you can use Ookla’s SpeedTest app to test your internet speeds. Open the application to see how fast your internet connection is. Running a speed test is more accurate than checking other applications because you can view the speedometer. If your internet problems are intermittent, the SpeedTest app will show you.

If any of these methods indicate a connection problem, there are some things you can do to quickly fix it. First, if you’re using mobile data, try switching to Wi-Fi (and vice versa). Then reload Instagram and tap the story you are trying to enjoy.

If Wi-Fi is not available, try turning your phone off and on again. When you turn your phone off and on again, your device is forced to disconnect and reconnect to the Internet.

Finally, you may need to reset your network connection. The instructions vary depending on whether you are using an Android or iOS device.

Remark: This will not erase any important information on your phone.

How to reset network settings on Android

To reset network settings on an Android device, do the following:

  1. Open the Settings on your Android device and tap Connections.
  2. Scroll to the bottom of this menu and tap More connection settings.
  3. Tap on Reset network settings.

After completing these steps, your device will reboot. Now you can open Instagram again and see if the spinning circle is gone.

How to Reset Network Settings on iOS

iOS users can follow these steps to reset their network settings:

  1. Open the Settings on your iPhone and tap General.
  2. Scroll down and tap Reset.
  3. Tap on Reset network settings.

You need to enter your screen unlock code. After that, the phone will reboot. After resetting your network settings, launch Instagram and see if your stories are working.

Restart the app

Assuming you don’t have any connectivity issues, it’s time to focus on the Instagram app. The first logical step is to restart the app. This goes beyond switching to another application as you have to close the app completely so that all processes stop running.

Depending on the operating system you are using, you will need to follow a different set of instructions.

To perform a normal restart of the Instagram app, both Android and iOS users can access the multitask feature on their phone and swipe up to close the app. After closing it, reopen Instagram to see if the problem persists.

Android users can force close the application while iOS users can complete the same task by closing the app normally.

If you are using an Android device, follow these steps:

  1. Open Settings and apps on your phone.
  2. Select Instagram and Force stop if the option is available.

Now you can restart the Instagram app and test the Stories feature.

Restart your phone

Instagram Stories, not loading shouldn’t be your phone’s fault, but since it only takes a few seconds, it’s worth a try. Do a full reboot of your phone and test the story again. If there were random issues with your phone, this would fix the problem.

Clear the app cache

Again, clearing the Instagram app’s cache shouldn’t make any difference when loading Stories; It’s a non-destructive test, so it’s worth a try. iPhones don’t have a “Clear Cache” option, but they do have the “Offload App” function that dumps unnecessary data from the app. Here’s how to do this on each model:

On Android:

  1. Open Settings and Apps
  2. Select Instagram on your device.
  3. Select Storage.
  4. Select Clear data and Clear cache.

on iPhone

  1. Open Settings and tap “General” and “iPhone Storage”
  2. Find and tap “Instagram”
  3. Tap ‘Unload app’

Update or reinstall Instagram

An outdated version of the app is also unlikely to cause the stories to load, but it’s worth checking out. Try updating the app in the Play Store or Apple Store. If this doesn’t work, you can always uninstall and reinstall the app.

On Android:

  1. Open Settings and Apps
  2. Select Instagram on your device.
  3. Select Uninstall.
  4. Open Google Play and install a fresh copy of Instagram.

On iPhone:

  1. Open Settings and General.
  2. Select iPhone Storage and select Instagram.
  3. Select Remove app and confirm your choice.
  4. Load the App Store and download and install a fresh copy.

Check your phone’s date and time

This solution may seem a bit strange, but it could be the reason that you are having a lot of problems. Your date and time should be updated automatically, but sometimes we change it, or a system failure causes the feature to display the wrong time.

Whether you are using an iPhone or Android device, check your date and time settings to resolve the issue.

On Android:

  1. Open Settings and tap General management. These instructions may vary by manufacturer, so you can use the search icon and type “Date & Time” to go straight to the setting.
  2. Tap Date & Time, then reset to Automatic or update your time zone.

On iPhone:

  1. Open Settings and tap General.
  2. Tap on Date Time.
  3. Set to Automatic or update a desired time zone.

Frequently Asked Questions

Here are some more answers to the most frequently asked questions about Instagram.

Does Instagram have technical support?

You may have followed the troubleshooting steps above and are still experiencing issues with Instagram Stories or have a user specific issue. Unfortunately, Instagram does not have a customer service team that you can call if you have a problem.

But you can use the in-app ‘Help’ feature to report a problem. All you need to do is open the app and go to Settings. From here, tap Help and then tap Report a problem. Follow the on-screen prompts to fill out a report and Instagram will email you additional troubleshooting or resolution steps.

I’ve tried everything and my stories are still not uploading. What is going on?

The Instagram Stories spinning circle issue is a known glitch for many Instagram aficionados. If you’ve reported the issue and followed all of our techniques above, there’s only one last option left: wait and see. Unfortunately, this isn’t the most reassuring advice, but Instagram may be experiencing a system-wide outage that’s preventing you from moving forward.

The steps above have covered just about everything you can take care of; now it’s time for the developers of Instagram to fix the problem. Fortunately, there is one last tool you can use to see if anyone else has the same problem. Use the DownDetector website to search for known issues with Instagram.

Do you know of any other methods to fix it? Tell us below if you do!

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