Steam users are asked to verify their email address as malicious hackers may be able to access their accounts and make purchases. That’s why it’s crucial to have a working email address where Steam can reach you. However, some users have encountered problems verifying their addresses.
Fortunately, there is no need to panic. In this article, we will discuss some possible reasons why this is happening and suggest some possible solutions.
How to Verify Your Email Address
Follow these steps to verify your current email address:
- Launch Steam on your computer.
- Click on ‘Settings’.
- Go to ‘Account’ and select ‘Verify email address’.
- Follow the instructions.
- Check your inbox for the email.
- Click the link to verify your email address.
As you can see, it is not difficult to verify your current email address. But there are some reasons why you may not receive the email.
No Steam Verification Email
Usually, the Steam verification email is successfully sent to the recipient’s inbox. They can find it in a specific category of emails, but it can also be marked as spam.
Check your spam folder
Although it is not as common these years, the verification email can end up in your spam folder. You have to see if it’s there. If so, mark this particular email as safe.
Once you do this, it should appear in your default inbox. Then click on the link and verify your email address.
One way to prevent messages from Steam from ending up in your spam folder is to whitelist them. Steam has two primary addresses you can trust: [email protected] and [email protected].
Check your internet connection
Sometimes a spotty Wi-Fi connection can cause the email to not show up in your inbox. To confirm, you can refresh the page and see if that works. Keep in mind that it may also be worth resetting your router.
This will only take a few minutes, but it is better to wait for the email. You’ll probably find it right away if it doesn’t end up in your spam messages.
Steam may be down
Steam’s services are primarily automated. If their servers are down, you will not receive any emails. The client will still work, but you won’t be able to buy games or perform many critical tasks.
One of these actions is to verify your email address. You can visit websites like Downdetector and confirm your suspicions. This one bone tweets on Twitter when the platform’s servers are down.
The only solution to the problem is to be patient and wait. When the servers go back online and you receive the email, you should be able to verify your email address.
Wrong email address
Everyone sometimes enters the wrong email address. One letter or symbol disabled is enough to miss the email. Therefore, look in the menu and see if Steam has the correct email address for contact.
You can change this by clicking the button under “Verify email address” and “Change password”. After this, you should receive the automated message.
One tip is to change the contact email address and then switch back to the original address. It’s helpful if you’re not sure what’s going on.
- Open Steam on your PC.
- Go to the Settings menu.
- Go to ‘Account’.
- Click on ‘Change contact’s email address’.
- Click on “Email an account verification code to your email address”.
- Check the code in your email.
- Then return to Steam and paste the code.
- Repeat the steps above, but replace the new email with your old email.
- Check again and see if the problem is fixed.
By doing this process, you are essentially renewing your contact email address. Unless you made a typo, there should be no further problems in the future.
Scan for viruses and malware
Occasionally, threats such as viruses and malware can cause computer failures. Windows Defender is completely free and can detect most common threats. If you have another antivirus program, it’s best to use that.
While malware is not known to directly interfere with Steam, it is better to take extra precautions just in case.
On the other hand, some programs interfere with Steam. Antiviruses usually have a way of making exceptions. If you set the app to exclude Steam, you shouldn’t run into any other issues.
After you’ve cleaned your system of all viruses, it’s best to change your password and enable two-factor authentication.
Contact Steam Support
If none of these solutions work, please contact the Steam support team at: [email protected].
Steam doesn’t make many mistakes, but rest assured that there are solutions to the problems you face. Verifying your email address shouldn’t be difficult, although there are occasional issues. After completing the process, your account will be much more secure than before.
Have you ever had trouble verifying your address on Steam? Which method helped you overcome the problem? Let us know in the comments below.