So you opened an important email that you need for work ASAP, and the worst has happened. No images are displayed. Technical issues in emails are always extremely frustrating. The most irritating are simple errors that make the email unusable.
Images not showing up in emails can be caused by a variety of factors, from internet issues, incorrect settings, configuration issues, full storage, and more obscure kinks. Here are the most common solutions for three popular email platforms.
Before we dive deeper into each platform, make sure you have a stable internet connection, as most email platforms don’t load images properly on slower broadband.
Images are not displayed in emails in Outlook
Outlook is one of the most used email programs, especially in the workplace. However, it is not without problems, and sometimes the images are not displayed and you have no idea why. Sometimes it can be something minor like a slow internet connection. Make sure you cover all possibilities. To get that out of the way, here are some solutions that should fix it.
Outlook Safe Mode and Add-ins
Sometimes add-ins make it difficult for Outlook to display all images. To disable them, you need to open Outlook in safe mode, which we described below:
- Right-click on the Windows icon and then click “Run”.
- Type “
Outlook.exe/safe” and then press Enter.
- Click “Okay”.
Check the problematic emails to see if the images have appeared. If you can see them now, you need to disable add-ons.
If you have an updated version of Outlook, you can follow these steps:
- Go to “Menu” in the top left corner. Select “Addins”
- Select “Manage add-ons” from the list of options. Uncheck the box next to the add-on you want to disable.
You can also follow these steps for Outlook 2016 and earlier:
- For Outlook 2010, 2013 and 2016, go to “File” in the top left corner and click “Options”. For Outlook 2007, select “Tools” and then “Trust Center”.
- Select the “Add-ins” tab on the left.
- Select the “Manage COM add-ins” option and then click “Manage”. In the new window, select which add-ons you want to disable
Whenever you uninstall an add-in, restart Outlook and see if the problem is resolved. If not, you’ll need to go back and repeat the process. Disable all add-ins one by one and find the one that is faulty and then disable it.
Remove image blocking
To do this, open the Outlook app and follow these instructions:
- Select File and then “Options”. Then click on “Trust Center” and go to “Trust Center Settings”. Click on “Download Automatically” on the left side.
- If the “Do not automatically download images in HTML email messages or RSS items” box is checked, uncheck it.
- Then go to “OK”.
Once done, check if the issue is resolved.
Image placeholder setting
If the Picture Placeholder setting is enabled, it may prevent your images from being displayed properly in your emails. Disable this option to resolve the issue:
- Open Outlook and click “New Mail”. Select “File” and then “Option”. Click on “Email”.
- Then choose “Editor Options”.
- Click on “Advanced” on the left side.
- In the “Show email content” box, clear the “Show image placeholder” check box.
Close everything and restart Outlook. Check if the images are now visible in your emails.
For Microsoft Outlook 2007
If you have this problem in Outlook 2007, follow these steps:
- Open Outlook 2007 and go to ‘Tools’. Select “Trust Center” from the drop-down menu.
- Go to ‘Automatic downloads’.
- Uncheck “Do not automatically download images in HTML email messages or RSS items” if it is checked.
- Select “OK”.
Images do not appear in Yahoo email
Difficulties like not being able to open or view images in an email on Yahoo are usually due to weird settings and minor bugs. These problems are very common and can be solved by simple changes:
- If you are using an ad blocking app for your browser, disable it and check if that is the cause of this problem.
- Clear the browser cache and force images to download again.
- Try using a different browser.
- Check your internet connection. A slow internet connection makes uploading or accessing images difficult and sometimes impossible.
The tricky thing about Yahoo mail is that it has a security feature that can be overly restrictive when opening or uploading images in emails. Let’s try to solve that:
- First, go to Yahoo in your browser.
- Then go to “Settings” at the top right.
- In the drop-down menu, click “More settings.”
- On the left side, click on the “View email” option, then find “Show images in messages” and there you need to check “Always” everywhere except the spam folder option.
- Save your changes.
Reload the page and check if the images are now visible.
It is possible that Yahoo is using an older version of the Image Service that does not display some images. To update Yahoo Mail, go to:
- Yahoo “Inbox” and select “Settings” in the top right corner.
- Go to the “General” tab, find “Email Features” and select “Image Service”.
After you’re done, reload the page and see if sending or receiving an image fixes the problem.
Images don’t appear in emails in Gmail
Like any email website, Google Gmail has its quirks. There may be some minor issues preventing Gmail from displaying images in emails.
- Clear your browser cache. This may prevent some upload problems.
- Try changing the browser.
- Disable your ad-blocking add-on or plug-in.
- Check your internet connection.
- Try to contact the sender. They may be having problems with their computer or email configurations.
If you’ve already tried these solutions and it didn’t help, try this:
- Go to Gmail with your browser.
- In the top right corner, click Settings, then click “See all settings.”
- Find the “Image” section and select “Always show external images.”
- Click “Save Changes” and reload the page.
Gmail not showing images on Android
If the Gmail app isn’t displaying images on your Android, try the following:
- Open the Gmail app.
- Swipe right from the left edge to open the navigation pane and select “Settings” at the bottom of the menu.
- Select your account from the account list.
- On the “Data Usage” tab, near the very bottom, tap “Pictures”.
- Select “Always show” or “Always show external images”.
What you can also try is reinstalling the app, logging out and then logging back into your account and making sure your contacts have sent pictures in supported formats.
Small problems – easy solutions
Following these steps should solve the mystery of disappearing images in email apps and sites. Although the problem is common and has various causes, it is usually easy to solve.
If this helped you with your email problems, let us know in the comment section below. Did you find a new solution? Let other readers know in the comments too.